Support
Need help with a purchase, a missing link or a refund? Contact [to confirm: verified support email] or use [to confirm: implemented support channel]. Tell us your order number and the email used to buy. Please do not send gift codes, private gift or management links, personal answers or payment-card details.
Our AI support assistant can answer common questions. You can ask for Elvijs at any time. He handles questions the assistant cannot resolve, complaints and reviews of decisions. [to confirm: support hours and response target, including holiday coverage].
For a refund, you can also choose Request a refund in Your gifts. While the gift is unopened, you may withdraw within 14 days of purchase without giving a reason. After the recipient first opens the quest, a refund is given only for a technical fault: the quest did not work. Refunds return the full amount paid, including VAT. Every refund or withdrawal request has a reason field; it is optional for withdrawal of an unopened gift within 14 days, which we must honour without a reason. The owner reviews and approves refunds in admin, where he can see whether the quest was opened. While your withdrawal right exists, use Withdraw from contract at [to confirm: online withdrawal control location] or send a clear withdrawal statement. We send an acknowledgement email you can keep. You do not have to use the assistant first. Our refund policy explains the details.
For an upsetting or unlawful gift, use Report this gift on its page. For privacy requests or a child's information, contact [to confirm: verified support email]. Our privacy notice explains how we handle support messages.
How the assistant introduces itself
I'm TheGiftQuest's AI support assistant. I can help with common questions. Ask for Elvijs whenever you want a person to help. Please don't share gift codes, private links or card details.