Refunds
Unopened gifts and technical faults
While your gift is unopened, you may withdraw within 14 days of purchase without giving a reason. We refund the full amount paid, including VAT, and revoke the gift link.
After the recipient first opens the quest, a refund is given only for a technical fault: the quest did not work. Before payment, on our own page before the Lemon Squeezy checkout, you tick two separate, unticked boxes agreeing to supply when the recipient first opens the quest, which may be before the withdrawal period ends, and acknowledging that opening ends your 14-day right of withdrawal. These boxes are not bundled with general terms.
Prices include VAT. A refund returns the full amount paid, including VAT. This covers TheGiftQuest's wrapping fee. We do not hold or sell the underlying gift, so we cannot refund its value.
How to ask
Choose Request a refund in Your gifts, or contact [to confirm: verified support email] with your order number and purchase email. Every refund or withdrawal request has a reason field. For a technical fault, describe what did not work. The reason field is optional for withdrawal of an unopened gift within 14 days: no reason is required for that withdrawal to be valid, and we must honour it. The owner reviews and approves refunds in admin, where he can see whether the quest was opened. Do not send us the gift code, full private link or other gift content. We check only what we need to identify the purchase and handle your request.
A completed refund revokes the gift link. The recipient can no longer open the gift through that link. Make sure you have another way to share the underlying gift if needed. We tell you this before confirming the refund request. That explanation does not impose an extra condition on statutory withdrawal.
Lemon Squeezy is the merchant of record and processes the payment refund. Its documentation says refunds can take up to ten days to appear on a statement. We do not deduct its platform fee from your promised refund. If you cannot reach us, you can also contact Lemon Squeezy about your purchase.
Online withdrawal and your rights under law
The online Withdraw from contract function is available while your right exists: the gift is unopened and you are within 14 days of purchase. Find it at [to confirm: online withdrawal control location]. You can also send a clear withdrawal statement to [to confirm: verified support email/postal address]. We send a durable acknowledgement email that you can keep as a record of your withdrawal. You do not need to give a reason or use an AI support conversation to exercise this right.
Nothing here removes mandatory consumer rights or remedies for faulty or undelivered digital content or services. Our policy does not impose a deadline on bank or payment-provider rights.